Synthrone is an automated platform designed to complexly support brands with their presence in e-commerce and win the customer on the digital shelf.
We provide e-commerce automation for demanding clients like Procter & Gamble, Coty, Sony and New Balance who benefit from Synthrone on a daily basis.
Synthrone is a combination of several integrated tools that can work together as an end-to-end system or as a specialized solution:
- BROWSER – Gather & Store
- CRAFTER – Create & Edit
- PUBLISHER – Deliver & Publish
- TRACKER – Audit & Track
We are a part of Brand New Galaxy (BNG), an independent platform integrating smart business solutions from the areas of marketing and technology. #forthegalaxy
Your mission, if you choose to accept it, will be:
- Supporting the customers on daily basis activities (languages: Polish and English)
- Providing training and sharing the best practices
- Monitoring requests from the customers and providing answers or solutions depends on the situation
- Granting access to the users
- Building and maintaining Knowledge Base
What you need to succeed:
- 1 year of experience in solving issues (ideally in IT)
- IT awareness (must have)
- Customer oriented approach
- Analytical thinking and ability to solve issues and challenges
- Proficiency in English (min. B2)
- Excellent communication skills
- experience in working with a corporate client
- experience in the similar role
- ITIL knowledge
Your key objectives to be achieved within the first 90 days:
- understand how team and business is working
- building knowledge about Synthrone as a tool
- prepare articles in the Knowledge Base
- start independent work
What makes this a great career opportunity?
- work in dynamic and international environment
- innovative projects for top global brands
- possibility of expanding technical knowledge
- flat team structure providing speed of communication between team members
Click "aplikuj" button and send us a few words about you – we do love to read about it!
Thank you and see you!
Recruitment Team from Man on the Moon ;)