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(Junior) Customer Support Specialist

Firma:
Synthrone
Lokalizacja:
Warszawa/Poznań/remotely

Company description:


Synthrone is an automated platform designed to complexly support brands with their presence in e-commerce and win the customer on the digital shelf.

We provide e-commerce automation for demanding clients like Procter & Gamble, Coty, Sony and New Balance who benefit from Synthrone on a daily basis.

Synthrone is a combination of several integrated tools that can work together as an end-to-end system or as a specialized solution:

  • BROWSER – Gather & Store
  • CRAFTER – Create & Edit
  • PUBLISHER – Deliver & Publish
  • TRACKER – Audit & Track


We are a part of Brand New Galaxy (BNG), an independent platform integrating smart business solutions from the areas of marketing and technology. #forthegalaxy

www.synthrone.com
www.brandnewgalaxy.com


Your mission, if you choose to accept it, will be:

  • Supporting the customers on daily basis activities (languages: Polish and English)
  • Providing training and sharing the best practices
  • Monitoring requests from the customers and providing answers or solutions depends on the situation
  • Granting access to the users
  • Building and maintaining Knowledge Base



What you need to succeed:


Required:

  • 1 year of experience in solving issues (ideally in IT)
  • IT awareness (must have)
  • Customer oriented approach
  • Analytical thinking and ability to solve issues and challenges
  • Proficiency in English (min. B2)
  • Excellent communication skills


Desired:

  • experience in working with a corporate client
  • experience in the similar role
  • ITIL knowledge



Your key objectives to be achieved within the first 90 days:

  • understand how team and business is working
  • building knowledge about Synthrone as a tool
  • prepare articles in the Knowledge Base
  • start independent work



What makes this a great career opportunity?

  • work in dynamic and international environment
  • innovative projects for top global brands
  • possibility of expanding technical knowledge
  • flat team structure providing speed of communication between team members



Click "aplikuj" button and send us a few words about you – we do love to read about it!

Thank you and see you!

Best regards,
Recruitment Team from Man on the Moon ;)